“Keep this book close at hand! I taught customer service for a major healthcare company and would have loved to have had this to hand out at our employee orientation. It will be a tremendous reference for anyone.” — T. Bond
“Well written. I found it to be adaptable in both personal and inter-office communications.” — D. Martin
“This book has all the customer service essentials you’d learn when getting a business degree neatly provided in one place. It also provides entertaining real-world examples— many from the authors’ own experiences. The book also has important questions/prompts for improving customer service in a business that you can use to help you and your team understand where you are and where you want to be going.” –Tori L.
“In a world starved for great service and attention to detail, many try to over-complicate the solutions and take a macro view of what needs to be done, which only leads to frustration in many cases. In Better Customer Service the individual lessons are common-sense and easy to grasp, but collectively they provide a framework for not only what is required for great customer service but, more importantly, great relationships. It is these relationships (both internally and externally) that make a successful service culture, a successful business, and a successful life. A great resource for those who want to lead in the service industry.” Eric E.
This book is a concise, to the point, and deft manual on how to apply seven (7) simple but very powerful rules to ensure customer service success. In today’s austere and fluid times, applicability and impact are paramount. the Authors (Brewer and Holmes) do a superb job of showing us how to focus on fundamental truths that have survived the tests of time and produced results, over and over – through the decades. The authors show us how to get results in improving our customer service skills and acumen. I use this book as a manual for all Executives and Managers in my company. It is an easy to read, easy to digest, and pleasurable book. Better Customer Service – Simple Rules You Can Apply Today is a must have tutorial for every business. This book is a much needed reminder that customer service is within any businesses reach and much less arduous than one would expect.
–Scott R. Allen, President /CEO