Next week is Customer Service Week! CSW is an international celebration of the importance of customer service and the people who work with and support customers of all types. This year, the celebration is October 4-8*.
According to CSWeek.com, the Customer Service Group has sponsored Customer Service Week since 1991. Here is another interesting fact from their website:
“A high point in the week’s long history came in 1992 when the U.S. Congress proclaimed Customer Service Week a nationally recognized event, which is celebrated annually during the first full week in October.”
Our book, Better Customer Service: Simple Rules You Can Apply Today, presents many concepts, models, and examples of how you can improve customer service. In recognition of next week’s official celebration, it is available at a 30% discount from routledge.com by using the code PBA30 at checkout. This discount is good through Friday, October 8.
See more information, including ways to celebrate your customer service people, at: https://wp.csweek.com/
Happy Customer Service Week!
*Note: Ed and I believe every week should be customer service week!